Privacy, security
and data safety.

When you create a profile, we collect the information you give us: your name, email address, photos, and any details you add to your listing. We also collect basic usage data, things like which pages you visit and how you navigate the platform, so we can understand what's working and what isn't.

Business name, contact details, profile content, and the information submitted during your application. Once you're active on the platform, we log standard usage activity linked to your account.

Yes. Like most platforms, we collect some technical data automatically when you use the site. This includes your IP address, browser type, device information, and pages visited. We use this for platform security and to understand general usage patterns. We may use cookies or similar technologies for analytics; you can manage these through your browser settings.

To run the platform: creating and managing your account, processing your application, sending you relevant communications, and keeping everything secure. We don't sell your data. We don't use it for advertising. The information you share here stays here, used only for the purposes you'd expect.

Regardless of where you're based, you have rights over the personal data we hold about you. Under Australian Privacy Law, UK GDPR, and US state laws (including CCPA for California residents), those rights include the following:

Email us at hello@loveinfull.co with your request. We'll respond within 30 days. In most cases we'll just need to verify who you are before we proceed.

When you close your account or request deletion, we remove your personal data from our active systems within 30 days. Some information may be retained for a short period beyond that where we're legally required to keep it, for example, for tax or compliance purposes, after which it's permanently deleted.

If your application is declined, we retain basic application details for 6 months in case of a dispute or reapplication, then delete them.

Anonymised analytics data may be retained longer for platform improvement purposes. This is stripped of any personally identifying information before it's stored.

Yes. We use essential cookies to keep you logged in and make the platform function properly. We also use analytics cookies to understand how people use the site, things like which pages are visited most and where people drop off. We don't use advertising cookies or sell data to ad networks.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies won't affect your ability to use the platform, though some features may behave slightly differently.

If we ever become aware of a breach that affects your personal data, we'll notify you promptly, within 72 hours of becoming aware, where required by law. We will include a clear explanation of what happened, what data was involved, and what we're doing about it. We'll also report to the relevant authority (the OAIC in Australia, the ICO in the UK) as required.

Start by emailing us at hello@loveinfull.co — we'd much rather hear from you directly and sort it out. If you're not satisfied with our response, you have the right to escalate to your local data protection authority: the Office of the Australian Information Commissioner (OAIC), the UK Information Commissioner's Office (ICO), or the relevant US state authority depending on where you're based.